Iburst Complaint
| SUPPLIER | Iburst | INDUSTRY | Internet | ||
|---|---|---|---|---|---|
| BRANCH/AREA | GENERAL | COUNTRY | OTHER | ||
| TIME / DATE | 16:03 Wed 3 Feb | PERSON RESPONSIBLE | ACCOUNTS/CONTRACTS | ||
| CUSTOMER | FlorrieD | View all reports by user |
0
3
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| PROBLEM | DISCONNECTIONS | ||||
| HEADLINE | DISCONNECTED | ||||
| THE INCIDENT Wed 3 Feb 
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After a long and tedious fight with IBURST last year about my HSDPA - they fixed the problem eventually and got the billing right. On 20 January 2010 they have now also cancelled my wireless contract with them (the one that we actually wanted to use). I am very glad that they have done so and would like to get someone to please collect the wireless modem that is now still with me. I have never in my life dealt with such incompetent people. Both myself and my husband have phoned and every time we are told three days to resolve the wrongful disconnection (which the agents have admitted is a fault on IBURST's side). I have now selected another company (NEOTEL) to be my service provider as we are tired of waiting for people to 'sortfix' the issues. You hold on for more than 15 minutes at a time just to get through to the call centre and this is not a service. It is a waste of time. I am gladly inviting IBURST to contact me to make arrangements to collect their modem and really urge you also to atleast do a timeous collection of it this time. I do not want anything else to do with your service anymore but to return what belongs to you and end it there.
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